Terms and Conditions
By using Mr Play, you agree to these Terms and Conditions as a legally binding agreement. They apply to our website, games, bonuses, content, and services on desktop and mobile in Canada.
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Please review them before registering or placing wagers. If you continue to use the service, you confirm that you understand and accept the conditions below.
Eligibility and sign-up basics
To access an account in Canada, you must meet the applicable age and location requirements. You must be at least 19 years old and reside in a jurisdiction where online gaming is permitted by law.
You are responsible for checking provincial and territorial rules that apply to you. During registration (and throughout account use), your personal information must be accurate and up to date.
- Provide complete details, including your name, date of birth, address, and email.
- Keep contact information current so you receive service updates and policy changes.
- Use payment methods that belong to you and match your registered details.
- Be prepared for verification checks when required for compliance.
Account security and acceptable use
Only one active account is permitted per player. You are responsible for safeguarding your login details and for all activity carried out under your account.
We may request identity checks and may suspend or close accounts where information is false, outdated, or inconsistent. If you suspect fraud or unauthorized access, contact [email protected] promptly.
Prohibited conduct
To support fair play and a stable platform, certain behaviours are not allowed—especially those intended to manipulate results, promotions, or site performance.
- Bonus abuse, multi-accounting, or collusion with other players.
- Automated play, including bots or similar software.
- Hacking, disruption attempts, or interference with normal site operation.
- Criminal activity, including money laundering, which may be reported.
Payments, currency, and processing
All transactions are handled in CAD. Available payment options can vary by method, and deposits/withdrawals must use approved payment methods on file, subject to checks and limits.
We do not support cryptocurrency transactions or digital asset exchange intermediaries. Any provider fees or currency conversion costs remain the account holder’s responsibility.
Common payment methods
- Interac e-Transfer
- Visa / MasterCard
- Skrill and Neteller
- ecoPayz and MuchBetter
- Paysafecard (deposit-only in some cases)
Bonuses, promotional credits, and wagering
Bonuses and promotional credits are subject to specific conditions that must be met before withdrawals are permitted. These may include wagering requirements, eligible games, maximum bet limits, time limits, and maximum wins.
Only one welcome offer is permitted per household, IP address, or device. Promotional funds are typically not withdrawable until the wagering requirements are completed.
- Rollover requirements can commonly be around 35x the bonus amount.
- Validity windows after activation may range from 7 to 30 days.
- Slots may contribute 100%, while some table games may count 5% to 10%.
- Low-risk play patterns (for example, hedging) can result in promo removal.
Verification and documents
Verification helps prevent underage access, unauthorized use, and financial crime. You may be required to complete verification before deposits or withdrawals are processed.
Where a deadline applies, verification is expected within 30 days of registration. Documents are typically uploaded through your profile (not emailed) unless you are instructed otherwise.
- Government-issued ID such as a passport, national ID, or driver’s license.
- Proof of address dated within the last 3 months.
- Proof of payment method, depending on the payment channel used.
- File size limits may apply (for example, up to 5MB).
Fairness, RNG, and game rules
Games use certified random number generators (RNG) and follow fairness standards expected by Canadian regulators. Each game displays its own rules and payout probabilities within the game information.
Responsible play tools
Responsible play tools are available in your account area, including deposit limits, time-outs, and self-exclusion, to help you keep play within your comfort level.
Complaints and dispute handling
If you have concerns about transactions, promotions, or account access, please contact support first. Written complaints can also be sent to [email protected], and we aim to address matters fairly and promptly.
If a dispute cannot be resolved internally, escalation may be available through the relevant provincial authority. In regulated contexts, independent mediation options may also apply.
| Topic | What it covers | Key details |
|---|---|---|
| Eligibility in Canada | Age and location checks | Minimum age 19; provincial permission required |
| Account setup | Accurate personal details | Mismatches can delay withdrawals or trigger suspension |
| Currency | Transaction denomination | Payments in CAD only |
| Verification timing | Standard completion window | Complete within 30 days of registration |
| Document recency | Proof of address | Issued within the last 3 months |
| Withdrawals speed | Processing after checks | E-wallets 24 hours; cards/bank up to 3 business days |
| Withdrawal costs | Possible handling fee | Some channels may apply up to 2.5% |
| Promo wagering | Example rollover multiple | Common requirement around 35x bonus amount |
| Promo validity | Time-limited offers | Typical window 7–30 days after activation |
Changes and governing law
We may amend these Terms and Conditions from time to time. Reviewing this page periodically helps you stay up to date with the current rules.
These terms are governed by the laws of your province or territory, along with applicable federal Canadian gambling legislation. If any clause is found unenforceable, the remaining provisions continue in effect.
Need clarification?
If you need help finding the right section for account access, payments, promotions, or disputes, support can assist. For written confirmation, you can contact us at [email protected] whenever convenient.