Responsible Gaming

Responsible gaming matters at Mr Play in Canada. Gaming stays enjoyable when it’s fair, safe, and balanced. We also recognize that a small percentage of players can move from entertainment into harmful patterns. Our approach focuses on education, practical controls, and access to support when needed.

Gambling should be treated as entertainment, not as income. If play stops feeling optional, stepping back early can help. The tools below are designed to reduce pressure and keep decisions deliberate.

Quick controls you can set

Account settings include several player protection tools. They work best when you set them before a session begins and leave them in place. You can also review account history to track deposits, withdrawals, and gameplay records anytime.

• Deposit limits can be set by day, week, or month to manage spending.
• Loss limits restrict the total amount you are willing to lose within a period.
• Session time reminders prompt breaks to reduce continuous play.
• Self-exclusion supports a temporary or permanent break from services.
• Tools can refresh regularly, giving updated visibility and control.

Session reminders that guide breaks

Reality checks are designed as clear prompts, not interruptions without context. When activated, a reminder appears on screen at your chosen intervals. Each alert can show session length, total staked, and your win or loss since login.

Intervals typically run from 30 minutes to two hours. A 60-minute session limit can also end a login automatically when time is up. If a session runs longer than planned, taking a break or logging out becomes easier to choose.

Self-exclusion and cooling-off

Self-exclusion offers a structured pause when you feel a break is necessary. You can set it through account settings, usually under wellbeing controls. The restriction begins right away and blocks deposits, betting activity, and promotional messages.

Cooling-off periods can run from a few days to a full year or longer. During the restricted period, the block cannot be undone until the time is completed. If you relax or remove a limit, it may take up to 24 hours for added protection. Winnings earned before exclusion remain withdrawable, while account access stays blocked for the selected duration.

Spotting risky behaviour early

Problem gambling usually shows up as patterns rather than a single moment. Watching for changes in behaviour can support earlier, calmer decisions. If you recognize these signs in yourself or someone close, seeking help sooner is recommended.

• Gambling beyond your means or increasing deposits to compensate losses.
• Hiding gambling activity or giving explanations that don’t match reality.
• Chasing losses instead of treating outcomes as part of entertainment.
• Neglecting personal, family, or professional responsibilities.
• Feeling anxious, distressed, or unable to stop once a session starts.

Helpful habits that stay practical

Small routines reduce the chance of impulsive decisions. Keeping gaming separate from credit or loans can also lower stress. A balanced schedule makes limits easier to respect.

• Set a budget and stick to it, even after a win or loss.
• Never gamble to recover losses or when you’re under emotional distress.
• Keep spending separate from borrowing, credit, or essential bills.
• Balance online gaming with other meaningful activities in daily life.

Age checks and underage prevention

Participation in gaming at Mr Play is limited to those aged 19 and over. We also apply advanced age verification checks to help prevent minors from accessing services. Before using interactive features or financial tools, account holders may need to prove age and identity.

Verification can involve a government-issued ID and proof of address that is no more than 3 months old. Additional payment-method proof may be requested when needed, with sensitive details appropriately hidden. Parents and guardians should use parental controls and child-filtering software to reduce underage exposure to online gaming.

Payments safety and withdrawal clarity

Secure transactions are a key part of safer play. We use SSL 256-bit encryption to protect financial data during deposits and cash-outs. Payment processors are selected with security standards in mind, including PCI DSS compliance requirements.

KYC checks are required before a first withdrawal. Until verification is complete, some features may be restricted and withdrawals may be unavailable. E-wallet withdrawals often clear within 24 hours, while card and wire options may take up to 6 working days. Each request is logged and visible in transaction history for transparency.

Third-party payments are not allowed, and transactions must come from accounts matching your profile name. If suspicious activity is detected, a security hold may be applied until verification is completed.

Support and self-assessment options

If you want a clearer view of your habits, our online self-assessment tool can help measure risk privately. The results can highlight areas for improvement and support more confident decisions. When concerns persist, professional help can make next steps easier.

In Canada, licensed support options include ConnexOntario, Gambling Therapy, and Gamblers Anonymous. For self-exclusion requests or additional assistance, you can contact our support team through [email protected] or the on-site contact form. Support is available 24/7 through live chat and email, and responses are usually within 90 seconds. All requests are handled confidentially and with respect.

When it suits you, consider setting limits first and choosing games with a clear plan. Keeping control simple is often the most effective approach.

Key tools at a glance